QUALITY EXPERT SERVICES

Providing 25 years of on-site worldwide support for Water Jet & AWJ cutting. 

We’ve Got the Answers

We have provided on-site worldwide support in Water Jet cutting systems for over 25 years. Call to talk to our experienced, knowledgeable staff. We are here to help you troubleshoot and choose the best solutions for your specific individual needs.

Maintenance & Repair

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Jet Edge 55-50c pump top works: Intensifier Rebuild

Technology Upgrades

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Operator Control Enclosure, Burny 10, with Spanish language nomenclature plates

Reconditioned Systems

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HR 106 retrofitted with 10’ spreader bar.  Engineered main Z faceplate.  90,000 PSI, 6 lateral adjust cutting stations. Burny control.

Why Choose Us

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OEM’s refer us: When the major OEM manufacturers can’t solve a problem, they refer their customers to us.

We’ve already solved your problem: We have been in the industry a long time and we have experienced many different scenarios and problems throughout the years.  There is a good chance we will know exactly what’s going on with your Water Jet.  If not, we won’t quit till we find the solution.

We get you back to cutting:  It’s our mission to quickly define and solve your problem so as to minimize downtime and lost revenues.  We understand how important it is to you to get back to production.

24/7 Technical Support

What We Offer

  • Calibration Services: We can fine-tune your machine to ensure accurate cutting.
  • Control/Technology & Software Upgrades: Technology is always changing. Has your control become obsolete? We can help make you more productive and decrease costs for support and maintenance.
  • Replacement Parts: We stock parts for our customers. We can help you find the right parts for your needs.
  • Water Jet Systems & Components: Quality refurbished and remanufactured systems and components.
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Our Projects

We install, repair and upgrade waterjet systems all over the world

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Machine: Progressive 4 x 8

Install Date: September 2011
Location: Lima, OH., USA
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Machine: HR 126, Dual Head, 6’ Spreader Bar, Burny 10

Install Date: February 2017

Location: Bedford, VA., USA

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Machine: Dardi FB 48, with Burny 10 Control

Install Date October, 2014

Location: Leslie, GA., USA

CUSTOMER TESTIMONIALS

“The fellow you referred me to, Ed, is a water jet guru.  I can’t thank you enough for providing me with the opportunity to speak with him.  This gentleman knows every damn wire, connection, wire number and who knows what else about my machine.”

Grateful Customer

“My experience in dealing with Hagen International has included purchasing refurbished equipment, buying parts/consumables, troubleshooting/repair and installation.  Ed has been a wealth of information to our company and is extremely knowledgeable with all aspects of the industry.  He is extremely dedicated to his customers in helping solve problems in a timely and cost-effective manner.  In many cases, Ed has been able to troubleshoot problems over the phone saving us money and down time.  In my opinion, I believe Hagen International to be at the top of their industry and would strongly recommend them to other companies.”

Jeff  Mitchem | Operations Manager | Redco Waterjet Services | Bedford, Virginia

“I rely on Hagen International to problem solve technical issues that come up on my waterjet machines.  I first used them to install a new controller on a used waterjet machine and I was extremely impressed with their service.  As my business grew, I upgraded to a bigger "used" machine and I called the Hagen Team to complete the installation.  Since this machine was used and I did not have any of the history, I was not sure it would simply come back on line.  Thankfully, Ed was able to sort out the various issues and complete the installation on time, on schedule and within budget.  I highly recommend getting Hagen International involved at the start of your project, whether it is installing a new controller on an old machine, or relocating a machine to a new building.  If you are truly looking for the waterjet experts, that can service and trouble shoot all waterjet machines, I highly recommend Hagen International.  Seriously…..motion control issues to high pressure pump issues…..they can and will figure it out and get you back online.”

Mark Isabell | Owner | Final Cut Waterjet | Pewaukee,Wisconsin

“We have been working with Hagen International for years now and I have had only great experiences with them.

Through many tech support phone calls, we’ve been able to solve issues ourselves, in house.  Ed has always been extremely knowledgeable about our equipment and company needs.

Last year we enlisted Ed for a retrofit machine upgrade.  Ed was very timely and professional with getting the job done.

He even helped out our programmer with a few helpful tips with our IGEMS program.

After the install was complete Ed was very good about answering all of our questions in the following days to ensure we were trained on the new system.

Whenever we have technical issues Ed is the person we turn to.

Great company with great service!”

Vickie Arrington | Office Manager | Cut-all Waterjet Cutting | Taylor, Michigan

“The value and the expertise Hagen International provided far exceeded my expectations.

Ed Hagen is the waterjet whisperer.

Hagen International has the knowledge and expertise to update older equipment and bring it to today’s technology at affordable prices.

Hagen International brings the impossible to possible with its engineering and knowledge of the waterjet industry.”

Chris Allinson | Aerospace Alloys, Inc. Aquajet Cutting Technology | Bloomfield, Connecticut

“Hagen International has set the bar for customer service.  They are a resource beyond your imagination.  We rely on Hagen International for more than just parts and service, the list goes on.  Ed and his staff understand the importance to keeping your business running.  We are convinced Ed has clone’s running around the world.  If not, can someone PLEASE clone him.  It doesn’t matter where he’s at because Ed will do whatever it takes to satisfy your needs. “

Ron M. Palstring | General Manager | Pegasus Northwest, Inc. | Kent, Washington

“Since my earliest involvement (approximately twenty years) with Mr. Ed Hagen, I have found his company to be a world-class organization.  Mr. Hagen offers the highest level of quality service to his customer base.  Mr. Hagen is a very detail oriented person and extremely knowledgeable.  Hagen International’s dedication to us as a customer has surpassed my expectations.  Mr. Hagen makes himself available at all times without any reservation or questions.

I am completely satisfied with the way he conducts his business and am confident that anyone who needs his expertise will have the same experiences Gulf Machine Shop, Inc. has enjoyed.”

Ricky B. Corbello | General Manager | Gulf Machine Shop, Inc. | Lake Charles, Louisiana